SPOKANE VALLEY, Wash. -- A Spokane Valley woman said she purchased pre-cooked chicken from Safeway on Sprague Avenue that had been labeled twice with varying “packed on” dates.
Madison Marshall said her wife went to open the box of roasted, shredded chicken when she noticed there were two package date labels.
In a video, Mitchell explains the top label states the chicken was packaged on March 5 and should be sold by March 8. Mitchell claims the label was placed on top of another later that states the chicken was packaged on March 3.
"You're not supposed to sell poultry or anything like that past its expiration date because it could make people sick," Marshall said. "The fact that they just stuck another sticker over it, I don't think that's okay."
KREM 2 News reached out to Safeway and received the following statement:
At Safeway, the quality and freshness of our food is our highest priority. After extensive investigation of this labeling incident, we believe this was an isolated incident that occurred due to human error. We follow strict date-labeling protocols to ensure freshness and accurate sell-by dates. We will determine why this error occurred and reinforce our protocols. We have contacted this customer to thank her for bringing this to our attention, offer her a refund and apologize for the inconvenience.
Marshall said she got a call from Safeway Friday as well. She said store representatives told her they are investigating the incident.
"He called and told me he could give me a $100 gift card," she said. "They have an investigation going on in the deli now, I guess."
Even though Safeway said this was an isolated incident, Marshall said she plans to be more cautious moving forward.
"I'm definitely going to be more skeptical," she said. "I probably might even start shopping other places for meant just because of my own worry there. I don't want to have that happen again."
© 2018 KREM-TV