UPS deliveries delayed in Spokane and across the country



Posted on December 26, 2013 at 5:29 PM

Updated Thursday, Dec 26 at 6:41 PM

SPOKANE, Wash.—UPS drivers were working hard on Thursday to catch up on late package deliveries. A number of people nationwide are still waiting for their Christmas gifts to arrive.

UPS said many of the packages were supposed to be delivered to homes before Christmas, but the company received more requests than usual in 2013. That caused a major slowdown.

A spokesperson for UPS said the company even hired 55,000 extra workers to help with the holiday season.

The spokesperson said the system could not handle the demand causing the air and international deliveries to slow down.

UPS apologized for the delay. They said all excess packages would be delivered Thursday or Friday.

The delays were not too bad in Spokane as drivers made their rounds. An employee said some of the wait could be related to bad weather in the Midwest.

Bill McLachlan lives on the South Hill and received his granddaughter’s Christmas present on Thursday.

“She got what she wanted, and has to wait a day, no big deal,” said McLachlan.

UPS is working on pin pointing the hick up and hopes deliveries go more smoothly in 2014.

"If it was promised I'd be upset, but it wasn't promised,” said McLachlan.

Amazon has also been notifying its customers affected by UPS delays. They said they will refund any shipping charges, along with gifting people a $20 credit toward future purchases.