Why authorities didn't respond to Chanin Starbuck's 911 call


by Ashley Korslien & KREM.com


Posted on February 7, 2012 at 5:14 PM

Updated Wednesday, Feb 8 at 5:48 PM

DEER PARK -- Investigators now believe that Chanin Starbuck called 911 from her cell phone when her husband Clay was attacking her.

The morning of December 1st, 911 was called from Chanin’s phone.  Through search warrant documents, investigators describe the call as a “short, high pitched guttural sound of a female, followed by rustling noise consistent with struggle.”

The call was eventually disconnected and 911 call taker immediately called the phone back, but it went to voice mail.

According to the Spokane County 911 Communications Center's policy, if an operator calls back twice and there is still no answer, an officer doesn’t have to respond.

The only way authorities could find the caller’s name would be to call the phone company, but that would require a search warrant.

Sheriff's deputies say there are dozens of these types of calls every hour and that sending an officer each time would be impossible.

Calls from a landline phone provide officers with an address and officers always respond to landline calls.

Investigators say Clay turned off Chanin’s cell phone for three hour after the initial 911 call.  They say he also texted two men listed in her contacts and pretended to be her.

EDITORS NOTE: Spokane County Sheriff's Office and Spokane County Dispatchers are two separate organizations.