SPOKANE COUNTY, Wash.-- CEO Ray Sprinkle of URM Stores, Inc. said on Monday that he is working to clear up a recent Cyber attack which impacted customers.
Secret Service agents are investigating dozens of fraudulent credit card purchases being made across the U.S. The victims are mainly people from Eastern Washington who have made purchases at URM Stores according to authorities. The attack hit the URM payment processing system.
The stores hit include Rosauers, Yokes, Super One and Trading Company, among other URM properties. At least 12 Yoke’s Fresh Markets and 21 Rosauers stores were affected.
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“We apologize for any inconvenience this may cause you and we thank you for all of your support,” said Sprinkle.
Sprinkle stressed that URM is enhancing security measures to block similar attacks. He urged that customers consider paying with cash or check in the meantime. Some stores are able to process card payments via a dial-up connection that was not hit by cyber attackers.
“No question it is. We have inconvenienced our customers significantly. And in asking them to pay with cash or check. It is one of the largest grocery weeks of the year. As we approach Thanksgiving and it will affect our business and it will affect our consumers that shop or stores,” said Sprinkle.
Sprinkle encouraged people to review and monitor their credit card and bank statements. People impacted should contact the bank which issued their cards.
Sprinkle said he has a forensic team working around the clock to solve the issue.
“There's still a lot of questions we have right now. In going forward, without a doubt our credit card processing system has become under attack. And that's why we've been working with law enforcement and forensic investigator teams. They are working together to try and bring this to a resolution in moving forward,” said Sprinkle.
On Monday, Sprinkle said he had created a dedicated call center for customers who have questions about what happened. The number is 1-877-237-7408. The line will be open Monday-Friday, 9:00 a.m. to 7:00 p.m. The hotline is also open Saturday 10:00 a.m. to 2:00 p.m.
“I think it's important that we understand that we have put at risk our consumers financial and personal data and share with them the concerns we have and be up front with them because we cannot guarantee their credit cards will not be fraudulently used in the future,” said Sprinkle.
All customers are getting a 10% discount on their groceries through Wednesday at all Rosauer’s, Huckleberry’s and SuperOne stores for the inconvenience.