Wash. health exchange CEO releases statement

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by KREM.com

KREM.com

Posted on October 1, 2013 at 4:15 PM

Updated Tuesday, Oct 1 at 5:42 PM

SPOKANE VALLEY, Wash. -- The CEO for the Washington Health Benefit Exchange, Richard Onizuka, issued the following statement on Tuesday:

"As of 1:30 p.m. the Washington Healthplanfinder marketplace is back online. Our IT staff took several steps to investigate the earlier issues, complete system modifications and get the website up and running.
 
Earlier in the day we determined that consumers attempting to enroll in health coverage through Washington Healthplanfinder experienced slow loading times or difficulty completing their application. In order to remedy the issue as quickly as possible, we placed the marketplace into maintenance mode to help identify and correct these issues.

WATCH: Washington health exchange website hits snag on first day
 
Please note that some users may still experience intermittent issues completing online applications. We encourage all applicants to save their information and return to wahealthplanfinder.org should such a situation arise. At 8:00 p.m., the marketplace may be temporarily unavailable as we conduct additional maintenance to improve the current experience. We expect to have more information to share tomorrow morning. Thank you to everyone for their patience as our staff actively works to address the problem.

READ: Idaho insurance exchange hits opening-day snags
 
We remain committed to providing consumers with the most seamless online experience possible and apologize for any inconvenience this may have caused.  Customers may also visit a community organization or registered insurance broker to complete a paper application, as well as contact our toll-free Customer Support Center at 1-855-WAFINDER for general questions.  We look forward to working with Washington residents through March 31, 2014 to enroll them in quality health coverage through Washington Healthplanfinder.”

 

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