Users still seeing errors on Washington’s online Health Exchange

Print
Email
|

by TAYLOR VIYDO & KREM.com

KREM.com

Posted on October 11, 2013 at 8:02 PM

Updated Friday, Oct 11 at 8:09 PM

SPOKANE VALLEY, Wash. -- Online Washington Health Exchange users are still seeing errors, even after the site was closed for maintenance last week.

Employees at the Spokane Valley call center for the Washington Healthplan Finder have been taking about 2,300 calls a day to help people sign up for coverage under the Affordable Care Act.  .

Despite improvements last week, users are still experiencing some errors with the website.

“A lot of it’s at the end of the application when we’re getting ready to submit the application. There’s some errors that are happening where they can’t identify people, so they have to come back,” said Jessica Johnson with the Community Health Association of Spokane.

Management at the call center said that it is taking a while to fix all the glitches with the system, but it has been getting better.

Since opening last Tuesday, more than 10,000 people have signed up online for health insurance. The Community Health Association of Spokane said they have been hard at work helping those people sign up online. Employees said average wait times to talk to someone are over 10 minutes

“We’ve done approximately 550 applications since day 1. So, it’s been pretty busy,” said Johnson.

 

Print
Email
|