Hang-up calls tangle 911 dispatchers in Spokane

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by KREM.com

KREM.com

Posted on July 16, 2012 at 7:36 AM

Updated Monday, Jul 16 at 8:05 AM

SPOKANE--  911 centers play a critical role in emergencies but dealing with those disasters has become tougher than ever for crews in Spokane.

Authorities said 911 hang up calls are on the rise and thinning out resources.
 
Typically, hang up calls account for 10% of calls but this year, those calls now make up upwards of 25% of calls.  In June, the average of hang up calls was over 160 per day.   

It takes dispatchers a minimum of three to four minutes to process each phone call.  Crews are instructed to call back twice, and if no one is reached, police are often sent to the caller’s location.
Officials said handling the calls is taking up already stretched thing resources.  Between 911 calls and Crime Check, dispatchers can get up to 1500 total calls in one day.

Dispatchers said cell phones are the biggest reason behind the huge jump in hang up calls.  They add if you call by accident, stay on the line to explain.
 

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