Call centers add to Target customer frustration after data theft

Print
Email
|

by ALISON MORROW / KING 5

KREM.com

Posted on December 21, 2013 at 9:28 AM

Updated Saturday, Dec 21 at 9:40 AM

Frustration continues to mount for Target customers after a massive data theft that left 40 million credit and debit accounts compromised.

WATCH: What to do if you're a victim of the Target data breach

Target CEO Gregg Steinhafel released a video message online Friday.

“It’s unacceptable what guests are experiencing,” Steinhafel says in the video.

He’s not only apologizing for the stolen information, Steinhafel is also sorry that the help centers have essentially shut down due to what the Target website defines as an “unprecedented call volume.”

Experts: Target customers shouldn't panic over breach

“Right now it’s just not acceptable so we’re doing everything we possibly can to shorten that call time, that wait time, so they can get right to us,” Steinhafel says.

Except, not everyone even gets a chance to wait on hold.

“I really wanted to take care of it. I didn’t know what to do though,” Tess Nutter remembered. “I think the dead-end is kind of alarming.”

Nutter received a busy signal every time she called the two toll free numbers listed on Target’s website.

READ: Target: 40M card accounts may be breached

KING 5 also tried those numbers, and received answering machine messages which hung up seconds later.

Eventually, Nutter tried the number listed for customers outside the US, and that worked.

The number is 612-307-8622.

Target is offering the employee discount of 10% to all customers who shop this weekend. A nice gesture, Nutter says, but one that’s wasted on her.

“I’m not planning on going to Target on the weekend before Christmas,” she said.

 

Print
Email
|